Accounts Receivable Specialist

JOB SUMMARY
The Accounts Receivable Specialist is responsible for monitoring customer account activity, verifying balances are being paid within terms, and ensuring payments are being posted correctly.

ESSENTIAL FUNCTIONS
- Maintains and updates customer files, including name or address changes, mergers, or
mailing attentions.
- Verifies transactions and customer payments related to individual customer accounts.
- Works with customers to optimize use of electronic payment methods and corresponding
remittance detail to enhance cash collection and matching to open invoices.
- Contacts delinquent accountholders to request payment, utilizing a polite and professional communications style (whether phone, email, letter, etc.).
- Identifies delinquent amounts and regularly communications with Sales Team, escalating issues to the Senior Account Representative and Director of Finance, as appropriate.
- Provides information to customers, as necessary, to facilitate customer matching and payment.
- Coordinates customer communication efforts with the Sales Team and Senior Credit Representative.
- Relays unusual developments to the Sales Team (changes in customer personnel, etc.).
- Researches customer discrepancies and past-due amounts with the assistance of the Senior
Credit Representative, Sales Team, and other staff. 
- Creates reports regarding the status of customer accounts as requested.
- Maintains professionalism always.
- Reports for work as scheduled and arranges time off in accordance with policy.
- Performs other duties of a similar nature as required.

POSITION QUALIFICATIONS
EDUCATION   
- High school diploma or equivalent required.    
- Associate’s or Bachelor’s degree in Accounting or related field preferred.

EXPERIENCE
- Three or more years of business experience preferred.
- Two or more years of accounts receivable experience preferred.

ADDITIONAL REQUIREMENTS
- Proficiency in Microsoft Office Suite, with advanced Excel skills.
- Strong written and verbal communication skills.
- Ability to communicate effectively with both internal and external customers.
- Identifies problems and is willing to be part of the solution.
- Anticipates needs of others and performs tasks without being asked, as appropriate.
- Flexibility to adapt to evolution of the role and new processes.
- Ability to work independently and to effectively prioritize demands and execute tasks.
- Complete and accurate in work performed, with keen attention to detail.

DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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